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"I decided to treat myself and upgrade to the Gold experience at the Fairmont Orchid—and it was worth every penny. From the moment I arrived, Abigail, Jasmine, and Samuel went above and beyond to make my stay unforgettable. Their attention to detail, personalized service, and genuine care truly elevated the experience. Whether it was anticipating my needs, offering thoughtful touches, or ensuring every moment felt special, they delivered the Gold standard in every way. If you’re considering the upgrade, do it—the level of service and comfort is absolutely worth the extra cost."

"Beautiful room and amenities. Honeymoon upgrade. Room held due to cancellation of flight. Great customer service"

"The room was very clean and comfortable. Staff is welcoming. Fantastic amenities "

"Excellent air flow in a corner room..pay the extra for it..room ok but fan blades are black, cannot access netflix or any streaming and place looks a little run down but we're happy to be here!"

"Friendly staff. Clean room"

"The staff was amazing! Room cleaning was top notch. Amenities were great..only thing we would like to see change is remove carpet from room. Its kinds dirty/shaby.. also the shower was a little smelly. Maybe some drain cleaning under the strainer.. We look forward to the return. "

"Friendly and helpful staff, convenient location, nice view. We stayed in the Alii tower and it has both sunrise mountain view and sunset ocean view."

"The whole place! "